Customer Relationship Management- Service Desk

Vistronix’ Customer Relationship Management services include the methodologies and strategies that help an enterprise organize and manage customer relationships, particularly the Help Desk operation, in order to better serve customers. With a thorough understanding that the management and provision of a modern Help Desk service can be a complex undertaking involving a number of tasks and responsibilities, Vistronix’ services are managed to the highest possible standard to ensure delivery of a measurable, quality service.

Vistronix has lead client's migration from a legacy tracking system to an enterprise-wide, web-based Remedy Help Desk system resulting in boosting staff’s productivity and effectiveness to drive operational improvements across the organization. Vistronix also provides management and planning support. This combination of improved operations, refined business rules, and automated functionality enhances a customer’s ability to track problems, develop on-line knowledge bases, measure effectiveness, identify trends and anomalies before they become major problems, and provide useful reporting to enhance management decision making.

Vistronix implements the Information Technology Infrastructure Library (ITIL) framework for providing high quality Information Technology Service Management through our Vistronix Technical Support Center Methodology (VTSCM), which governs our technical interactions from inception of the project to closeout. The VTSCM operates on the principle that at the center of each interaction either with Customer, Client, External Service Provider or Internal to the organization furthers the overall project goals.